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Product News – March 2024

Lumoa

Let’s get started! We made a few new guides to help get new users to Lumoa up and running, as well as to expand knowledge for veteran users. Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you.

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Get Back to Work with West Monroe's Salesforce Work.com Solution | Demo

West Monroe

With an undeniably different approach—that leverages expertise in Salesforce, healthcare, labor, and experience design—our Back to Work solution allows companies to rapidly and iteratively establish safe operations that keep employees healthy and productive.

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Interviews Aren’t Dead: How B2B Companies Can Learn More from Their Buyers

InMoment XI

Whether you’re sending SMS surveys, analyzing social reviews, or conducting phone interviews, it’s about using the right listening technique for the situation to get the best results. It’s all about building that human connection, and it is a great way to get sticky with new clients and show your investment from the start.

B2B 493
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[Experience Action Podcast] How Do You Balance Innovation and Simplicity?

Experience Investigators by 360Connext

Get ready to learn the importance of accessible tutorials, demos, and why fostering feedback loops is your ticket to continuous improvement and customer satisfaction. Join the conversation as we tackle the challenge of balancing simplicity with cutting-edge innovation.

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What a Customer Touchpoint Is (and Why Customer Experience Leaders Should Care)

Experience Investigators by 360Connext

Social media posts, brand websites, customer review websites, demo request forms, QR codes, email marketing messages, sales team outreach (SMS or phone calls), and every direct or indirect brand interaction are touchpoints. A great online demo? Related Article: How the Most Important Touchpoints Get Ignored, And How to Fix It.

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What a Customer Touchpoint Is (and Why Customer Experience Leaders Should Care)

Experience Investigators by 360Connext

Social media posts, brand websites, customer review websites, demo request forms, QR codes, email marketing messages, sales team outreach (SMS or phone calls), and every direct or indirect brand interaction are touchpoints. A great online demo? Related Article: How the Most Important Touchpoints Get Ignored, And How to Fix It.

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Incorporate CX Surveys into Your SaaS Customer Journey

Retently

This article will explore how SaaS companies can efficiently incorporate satisfaction surveys into the customer journey and get relevant feedback for impactful changes. Before we get to the implementation itself, let’s define what exactly NPS, CSAT, and CES mean. What is NPS, CSAT, and CES? CSAT is also a suitable option for the case.